My first one leaked, but the company stood behind their product
The first one of these that I bought worked great at heating water but leaked out the bottom, the first day I used it. I had thrown the packaging away, so I ordered a replacement from Amazon, so I would have the materials to return the first. The second one I received also leaked, and since I was still without a set of packaging, I decided to try my luck with calling the company. They were great. A person in California answered the phone as soon as I called and immediately shipped a replacement to me. She said that Amazon must have a bad batch of them, apologized profusely for the problem, and took the information down to remedy the situation with Amazon.
Amazon has since pulled their inventory of this item and is directing people to buy it from other sellers. I think that Amazon will get new (non-leaking) stock of this kettle, and that you can buy it with confidence once they start selling them again, as that will be the sign that they have replaced their inventory...
Definitely do not last long!
When I first got this tea pot. It did shut off automatically after boiling. But that last for just several times of usage. Then later it would keep boiling unless it was shut off manually. I thought about returning it. But the seller said I can only exchange it and I have to pay for the shipping. It didn't worth for the exchanging at all. Plus, I didn't use it frequently, besides, I am always beside it when I use it. so I just got used to turn it off manually every time I use it.
But that didn't last long, today it caused a disaster to my office. There was water all over my desk. All the papers were wet. And a strong strong burning smell all over the room. I was just outside for less than twenty minutes. I am just glad it didn't cause any fire to burn down the whole office. I am regretting not returning it.
So for the safety, please stay away from this pot. It won't last long!
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